Privacy Policy

At Maison Elara, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and purchase information

  • Payment-related information

  • Device and website usage information

  • Information you provide when contacting our customer support team

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange delivery and provide tracking information

  • Confirm orders and communicate with you about your purchase

  • Process returns and exchanges

  • Respond to customer support requests

  • Provide updates, offers, and promotional communications where permitted

  • Improve our website, products, and customer experience

  • Prevent fraud, unauthorized transactions, and misuse of our services

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through trusted third-party payment providers.

Maison Elara does not need to store your complete payment card details when these are securely processed by the relevant payment provider.

Depending on the payment method selected, available payment options may include Mada, Visa, Mastercard, Apple Pay, Tabby, Tamara, and Cash on Delivery.

Payment providers may collect and process information according to their own privacy policies and terms.

4. Order & Delivery Information

To fulfill your order, we may share necessary information with delivery and logistics partners.

This may include your name, phone number, delivery address, and order details required to successfully deliver your purchase.

Your information is shared only to the extent reasonably necessary to provide the requested service.

5. WhatsApp & Customer Support

If you contact Maison Elara through WhatsApp, email, or another customer support channel, we may collect and retain the information you provide to respond to your inquiry, assist with your order, and maintain customer service records.

Third-party communication platforms may process information according to their own privacy policies.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, and provide a better shopping experience.

Cookies may also be used for analytics, advertising, and marketing purposes.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

7. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send you information about new products, special offers, promotions, and Maison Elara updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your purchase.

8. Third-Party Services

We may use trusted third-party service providers to help operate our business, including payment processors, delivery companies, analytics providers, advertising platforms, website services, and customer support tools.

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We encourage you to review the privacy policies of third-party services when appropriate.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also have the right to object to or restrict certain processing of your information.

To make a privacy-related request, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

13. Changes to This Privacy Policy

Maison Elara may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact Maison Elara through our customer support channels.

Maison Elara KSA

Luxury Jewelry, Made for Saudi Women.
مجوهرات فاخرة، صُممت لنساء المملكة