Shipping Policy

At Maison Elara, we are committed to delivering your jewelry safely, quickly, and reliably across the Kingdom of Saudi Arabia.

Delivery Across Saudi Arabia

We deliver orders throughout the Kingdom of Saudi Arabia.

Major Cities:
Riyadh, Jeddah, and Dammam — Next-day delivery within 24 hours.

Other Cities:
Delivery typically takes 2–3 working days.

Delivery times may vary slightly due to the courier network, weekends, public holidays, weather conditions, or circumstances beyond our control.

Shipping Charges

We offer free shipping on orders of 249 SAR or more.

For orders below 249 SAR, a 19 SAR shipping fee applies.

Order Processing

Orders are processed and prepared for dispatch after successful order confirmation.

Once your order has been shipped, you will receive an SMS and/or email containing your tracking information, allowing you to follow your delivery.

Delivery Address

Please ensure that your shipping information, including your name, phone number, city, and complete delivery address, is accurate and up to date.

Maison Elara is not responsible for delays caused by incorrect or incomplete delivery information provided at checkout.

Delivery Attempts

Our delivery partner may contact you by phone when your order is ready for delivery. Please ensure that your phone is available and that someone is able to receive the package.

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or contact you to coordinate delivery.

Delays

While we aim to meet our stated delivery times, unforeseen circumstances may occasionally cause delays. These may include high order volumes, public holidays, weather conditions, courier-related issues, or other circumstances beyond our control.

We appreciate your understanding in such situations.

Need Help With Your Order?

If you have any questions regarding your shipment or tracking information, please contact our customer support team through WhatsApp or email.

We are always happy to assist you.

Maison Elara KSA

Luxury Jewelry, Made for Saudi Women.
مجوهرات فاخرة، صُممت لنساء المملكة