Return & Exchange Policy

At Maison Elara, we want you to feel confident with every purchase. If your order does not meet your expectations, we offer a simple 7-day return and exchange policy, subject to the conditions below.

7-Day Easy Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Have all original tags attached

• Be returned in the original packaging

• Include all accessories or items originally provided with the order

Items that show signs of wear, damage, alteration, or misuse may not be accepted.

Exchanges

If you have received the wrong size or would prefer a different color, you may request an exchange within 7 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we will assist you with an alternative solution.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Personalized or customized items

• Sale items

• Items that have been worn or used

• Items returned without original tags or packaging

• Items damaged after delivery due to improper use or care

Color Warranty

Maison Elara jewelry comes with a 6-month color warranty.

If the color of your jewelry fades within the warranty period under normal use, please contact our customer support team. After reviewing your request, we may replace the affected item according to the terms of our warranty.

The warranty does not cover damage caused by misuse, physical damage, improper care, or normal wear and tear.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team through WhatsApp or email within 7 days of receiving your order.

Please provide your order number and the reason for your request. Our team will guide you through the next steps.

Return & Exchange Conditions

Returned items are inspected upon receipt. Items that do not meet our return conditions may be rejected and sent back to the customer.

We recommend keeping your original packaging until you are completely satisfied with your purchase.

Refunds

Once your returned item has been received and approved, we will process your refund according to the applicable payment method and processing procedures.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Our Commitment

At Maison Elara, we are committed to making your shopping experience simple, transparent, and reliable.

If you have any questions about returns, exchanges, or our color warranty, our customer support team is here to assist you.

Maison Elara KSA

Luxury Jewelry, Made for Saudi Women.
مجوهرات فاخرة، صُممت لنساء المملكة